Numara footprints help desk software

Footprints is a configurable onpremises service desk thats easy to own, use, and administer with little technical skill required. When evaluating help desk calltracking software, you should consider your organizations practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the programs reporting and adaptability. Enjoy flexibility, ease of use, and rapid time to value. From a single technician running a help desk to technicians managing a complex service desk, it organizations of all sizes trust their awardwinning solutions, featuring numara trackit. Numara software footprints is the 100% webbased, itil compatible service desk software for help desk and customer support automation that puts control back into the hands of the support manager.

The suites that i chose are kayako and numara footprints. Numara software launches new version of awardwinning. Solutions for easy migration to and from onpremise and hostedsaas environments and the ability to automate it service desk and nonit processes, such as in numara software s offerings. I think bmc is trying to kill the product as they support for this product numara footprints is almost non existent. Get support for footprints, including documentation, frequently asked questions, knowledge articles, downloads, training, and more. Numara footprints offers multiproject platform, which allows you to successfully manage all service desk processes. Numaras footprints is a solid solution for enterprises with a broad range of it service management needs at the generalist level. Numaras footprints is a solid solution for enterprises with a broad range of it service management needs at the. Please select the find services link in the service. The ease and flexibility of numara footprints combined with the power of numara asset management platform puts more desktop, asset and device management functionality in the hands of the service desk than ever before. Enterprises seeking robust asset or change management should look at other products. Numara footprints is extremely flexible, scalable, and customizable. Numara answers the call for help desk support company. Numara answers the call for help desk support company executives at my computer works turned to footprints to ease their growing pains.

Numaras strengths and challenges as a vendor of help desk solutions. Discover footprints today and change the way you manage your it help desk. Youll need your support contract id and pin to complete the process. Numara software releases footprints 9 service desk youtube. Numara footprints may become an integrated help desk management solution for all your services. Numara footprints for customer service the webbased customer service desk. Numara footprints is an itil based solution for service desk management. Numara footprints offers multiproject platform, which allows you to successfully manage all service desk processes and deliver an improved service quality. Numara footprints help desk software and resources. Im interested to hear about business process youre automating and how youre using footprints or your it service desk. Help desk software comparison the following information will be a true comparison of two help desk support software suites.

Knowledge management reduces help desk cost by allowing help desk analysts to easily find solutions to incidents and provides endusers access to selfsearch resources to resolve issues on their own. The webnative giva service management suite is an ondemand software asa service saas solution with the following highly integrated or standalone modules. Numara software announces hosted, saas it service management. They say they have continued to get the support they need after unipress was acquired by numara. A quick overview of the service desk features of numara footprints 9. This proven, awardwinning 100% webbased service desk tool eliminates expensive training, consulting, database programming, and staff additions to manage support automation software. When evaluating help desk calltracking software, you should consider your organizations practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the programs. Numara software was a software company based in tampa, florida which made it service and asset management software, targeted at network management and business process managers.

We talked to the developers in france and they didnt have a clue on how to. They say they have continued to get the support they need after unipress was acquired by numara software. Bmc footprints is a flexible, comprehensive, integrated it service and asset management platform that is easy to install, use, and extend to create business value. Numara software releases footprints 9 service desk duration. Numara footprints will help you implement best practices for it service management and compliance. Numara takes complexity out of the equation, simplifies help desk processes, and increases service delivery quality. Support for footprints bmc software support central. In this video we are providing a brief tutorial on how to enter a new ticket in the footprints help desk system. Gartner names bmc a leader in the it service support management tools magic quadrant. Help desk software includes everything you need to manage your it help desk. Numara footprints the webbased help desk and customer problem management solution for windows, unix, and linux servers. Numara footprints it management software cost relief giva.

The numara software trusted solutions address critical it and support functions, such as customer service desk, it help desk, asset management, software patch and deployment, and network monitoring. Help desk is designed specifically with the needs of the small to midsized business in mind. Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone. Numara software welcome to bmc, the new home of numara software as a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity and reduce costs while improving user experience. Numara software welcome to bmc, the new home of numara software as a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to. Footprints is an onpremise help desk and it service management itsm application built for midsize businesses in a range of industries. Footprints by bmc is an it help desk software that is itil verified in six process. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support.

With numara 9, admins can track and automate internal and external customer service. Get a quote from your numara footprints consultant and then contact giva. Decreased headcount required to maintain service desk application. Numara software receives 2008 product of the year award. Numara software provides service desk solutions designed to optimize productivity and improve overall support. Numara footprints user guide 5 numara software footprints versions and addons the following versions of numara footprints are available. Though your business purposes and needs may be complex, your help desk solution shouldnt be. Full featured, easy to use and costeffective, trackit. Free up your service desk agents to prioritize the issues that matter, and leave the routine tasks to footprints.